Transform Customer Experience

Esta es la portada del audiolibro Transform Customer Experience

Escrito por

Isabella Villani

Narrado por

Jonathan Yen




9h 04m 16s

(0 calificaciones)

Your customers are your future.Smartphones, social media, and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards, and reshaping your business with customer experience (CX) at its heart.From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.

Idioma: Inglés

Duración: 9h 04m 16s

Publicado por Gildan Audio

Más por aprender

Todos los audiolibros

Últimos artículos

Aprende sobre...